Thank you for taking care of everything asap.
– Amy Borman
Everything is working fine. That is really nice that you are checking in on me and I truly appreciate it.
– Craig Miller
I just want to say thank you again for helping me to GET ER DONE at Westgate. The project was a great success last night based on comments by everyone I spoke to. At night with all the effects running it was truly Shangrila — John was pleased..
– Westgate
Dear Just One Touch:
I wanted to write a letter to express how grateful I am to you guys for helping me conquer my fear of home audio installers! I have had many companies come in and out of our home, and with each one, new information was shared, different equipment was suggested and time and time again, more and more stereo equipment was purchased—needless to say, we were misguided each and every time. Our system soon fell short- not turning on, malfunctioning, burning out. Thousands of dollars out the window, and with the companies nowhere to be found, our trust for installation companies went down the drain.
So when Walden Caballero showed up to our house, I was very cautious and guarded— I probably drove Walden crazy with my due diligence, asking him hundreds of questions. Tirelessly, Walden answered each and every question with a smile. I explained to him how in the past, we were badly “burned” from other installation companies. Walden sympathized and called in Chito Pono who came to our “fear of stereo installers” rescue over and over again. Every time I burdened Chito with another question, he’d say “Ms. Estrada, don’t apologize for your questions, I want you to feel 100% comfortable before we move forward…” WOW, I thought, this is a very attentive group! After researching, thinking and asking questions, we did some more researching, thinking and asking questions and finally came to the decision to move forward with Just One Touch. It was hard to ditch our old system that we paid so much money for and start all over again, but in the end; we knew we were doing the right thing- only because the crew at Just One Touch was so accommodating and reassuring.
Sure the system we bought is a great product that we can build upon over time and will last us years to come, but the team at Just One Touch is what made our experience so wonderful. Anthony and Herman showed up (on time, the day they were scheduled for) with a smile and a friendly attitude. They were so pleasant to have in the house and were always asking “what we wanted” with our system, rather than coming from an authoritative position like other home stereo companies tend to be. Anthony and Herman were so knowledgeable about the system they were installing and so respectful of our concerns, they took extra time to explain how everything worked and gave us helpful tips on how to use our system to its highest performance.
We truly enjoyed this team (Walden, Chito, Anthony and Herman), so much that we are no longer fearful of home audio installers… and we have a really awesome system that works every time we turn it on! THANK YOU SO MUCH JUST ONE TOUCH for all that you do for your customers. You have a REALLY dynamic group of professional, knowledgeable, helpful and friendly people working there!
Sincerely, your newest fan-
— Helen Estrada, Venice, CA